FAQs

You can visit us in-store and browse the showroom from Monday to Saturday between the following hours:

Monday	9:00 am – 5:30 pm
Tuesday	9:00 am – 5:30 pm
Wednesday	9:00 am – 5:30 pm
Thursday	9:00 am – 5:30 pm
Friday	9:00 am – 5:30 pm
Saturday	9:00 am – 1:00 pm

Order online 24/7

1. On the product page enter your required quantity
2. Check the appropriate ‘radio button’ with your selection for product add-ons.
3. Enter your engraving/printing details
4. Upload artwork/logo files
5. Click ‘Add to Order’ tab
6. Click for pick-up or delivery
7. In the comments section please enter your presentation date (if applicable) and a budgeted amount if you have one as we can apply bulk order discounts or alternative suggestions before sending your quote.
8. Once the above is complete click send and we will respond via email with your quote.
9. To confirm your order please reply to our email with your preferred payment method and your approval of our quote. You will then receive a return order confirmation and with your final acceptance of this we will move your order in to production.

• By adding products to a quote request you can email us a list of your selection along with any questions you may have. From here one of our team members will reply with a quote that you can adjust if necessary before placing your order.
• Alternatively, you can add items to your shopping cart and go directly to the check out.
• If you have an account with our store please choose this option on the payment screen. Alternatively, you can choose to pay by direct debit; VISA/Mastercard or from your Pay Pal Account.

Online Orders:
Orders placed online can be placed on account (for pre-existing account holders) or via credit card.
Pre-approved account holders can check this option for a 7-14 day trading term.

In-store Order:
Non-account holders – Payment is required prior to pick-up. Goods will be released when funds have been cleared in our bank account.
An invoice with the balance owing will be forwarded to you on confirmation of your order.

Account holders: Our standard trading terms for account holders are payment with 14 days of invoice date. Extensions to this must be requested at placement of the order.

Purchase order numbers must be supplied for all schools and government agencies at placement of order to be eligible for account terms.

We accept payment via the following methods:
EFTPOS, VISA/MASTERCARD, CHEQUE, DIRECT DEPOSIT, PAYPAL

All employees of this organisation sign their name to a confidentiality agreement whereby they guarantee not to share your information with any individual or media representative.

We hold the utmost respect for your privacy and your information will never be shared with third parties.

• The details of your order will only be discussed with contacts you nominate and consent to
• We will not use your information for any other purpose than for marketing our own products or contacting you regarding your order.
• We use ‘cookies’, but only to analyse traffic on our website
• We reserve the right to send promotional emails related to our products and services to the email address you nominated it. You can choose to opt out at any time and your request will be honored immediately.

Our team can arrange to have your courier service pick up your order on your account or we can arrange delivery with our preferred transport methods below:

Express Post
We can arrange for Australia Post deliver to any address using Express Post. These parcels are delivered within 1-2 working days in cities and major regional areas.

TNT
TNT ship to anywhere in Australia. If you are in a capital city (Brisbane, Melbourne or Sydney) delivery is overnight. Adelaide is 2 days & the rest of Australia are between 2-10 days. This is our standard Courier Service for most deliveries from our store.

If delivery of your order is required then shipping charges may apply and will be quoted on request.

Please ensure delivery addresses contain a street address and not a post office box as they will not be accepted for delivery via our courier services.

If there are any specific delivery instructions please inform us through the notes section on the checkout of your order.

Please send details…

We will send your order within 24 hours of completion.  If you have a deadline for deliver please ensure this is noted in the comments section on your initial quote request.

We will discuss with you options shipment if you require your order sooner than our standard turnaround times.

If you wish to insure your delivery then an extra charge will apply. .

1-5 Union Road, Ascot Vale (just opposite the Epsom Road entrance to the Melbourne Showgrounds).

You are welcome to collect your order between our showroom hours of 9am until 5:30pm weekdays or until 1pm on Saturdays.
Select store pick up or delivery at the check-out.

Logos are preferable in a vector format.  We love EPS, PDF and high resolution JPG files.  Any other files may be submitted but you may incur an artwork fee if time needs to be spent on your logo.  You will be notified of this charge prior to starting your job.

Engraving costs start at $17.30

We prefer to send artwork for approval to make sure there are no errors or changes that need to be made prior to engraving.

We don’t charge by the letter, so the amount of characters or lines depends on what needs to be engraved.  We are more than happy to give you a formal quote on your engraving request before you proceed.

All our engraving is done by machines.  We have an endless supply of fonts for you to choose from.  We suggest you use a computer to type up your request then we can try to match the font with something similar on our computers.

We accept Cash, Credit Card, Cheque, American Express at our showroom.  We also have a bank account for direct deposits.  Paypal is available through the check-out on our website.

Once you have approved the order confirmation that we supply to you, you have committed to the purchase of your order.  If you change your mind and your order has not been engraved or branded then we can delete the engraving charge. However, you are still required to pay for the products chosen unless we are able to come to an arrangement to on-sell them on your behalf.

We sure do!  Everything we do is saved on file and makes duplicating an order so much easier.

If you can provide us with a file that has the wording you are wanting then we can engrave another language.  We can use PDF and word docs.

We are all human so mistakes do happen.  We do have a checking process that we undertake to make sure that errors are kept to a minimum.  If you approve the artwork that we have sent over to you, then you have committed to making sure that all errors have been picked up before engraving commences.  It is your duty to ensure that no changes are to be made to the final artwork.  We do our best to help you out, should errors occur and awards need to be re-engraved.  This can be discussed at the time and a positive outcome will be our main focus for you.